Non-urgent escalation pathway (Associate Handbook)
Audience: Associates
Goal: Provide a clear pathway for non-urgent concerns that still require timely consultation and support.
Core principle
When in doubt, escalate early. If the issue becomes urgent/safety-related, follow the urgent pathway:
1) Clinical uncertainty (non-urgent)
If you are uncertain about clinical direction, formulation, treatment planning, or how to proceed:
- Please book a supervision session with Katherine within 1 week, or before the next session with the concerning client (whichever comes first).
2) Boundary concern (time-sensitive)
If you have a boundary concern (potential, perceived, or active boundary issue):
- Please email Katherine and clearly note that it is a boundary concern.
- Every effort will be made to book a supervision session within 2–3 days.
3) Ethical question (time-sensitive)
If you have an ethical question or potential ethical issue:
- Please email Katherine and clearly note that it is an ethical question.
- A supervision session will be booked as quickly as possible, typically within 24–72 hours.
4) Admin/operations concern (non-urgent)
If you have an admin/operations concern:
- Please email Katherine with the concern.
- Katherine will respond within an appropriate timeframe.
What to include in the email (recommended)
Please include (minimum necessary):
- your name
- category: clinical uncertainty / boundary concern / ethical question / admin concern
- urgency/timing: next session date (if relevant)
- a brief, factual summary
- what support you are requesting (supervision call, quick guidance, coordination)
Please avoid client identifying information in email where possible (see privacy expectations). If clinical details are needed, use clinic-approved workflows.