Policies & Expectations

This section makes “how we work here” explicit so associates have clarity and consistency.

This section includes

• Communication norms (response time expectations, what to escalate)
• Boundaries and scope (what associates decide vs what admin/owner decides)
• Cancellation / no-show expectations (and how to communicate them)
• Professional conduct expectations (tone, documentation standards, reliability)

Boundaries and scope (associate professional autonomy)

Associates are independent professionals and run their own independent sole proprietorships. Associates determine:

• their theoretical orientation
• their scope of practice
• what populations they prefer to work with
• what therapeutic interventions they use
• what therapy systems they use
• what sort of issues they treat
• their schedule, in collaboration with admin as needed (especially for in-person office coordination)
• what session types they want to offer, in collaboration with admin (session types are admin-owned in JaneApp and created in consultation with you)
• their session rate, in collaboration with admin

Ethical guidelines + professional boundaries

The clinic outlines ethical guidelines and professional boundary expectations for how we work here. Associates are also responsible to understand and uphold the ethical and boundary standards of their own professional designation and professional body (for example, BCACC for RCC clinicians, and CCPA for CCC clinicians).

See also:

• Standards of Clinical Practice
• Communication boundaries policy
• BCACC standards of clinical practice (Standard 8)

Cancellation + no-show policy (clinic-owned)

The clinic cancellation policy is 24 hours. No-show expectations are also governed by the clinic cancellation policy.

Associates are allowed to use clinical judgment to decide whether to charge a client for a late cancellation or no-show, as long as decisions are within reason and aligned with clinic expectations. Please notify admin when you waive a fee, so billing and tracking stay consistent.

See also:

• Late cancel / no-show scripts
• Appointment status rules

Key links

Communication

• Client communication norms
• Team communication channel
• Response time expectations

Cancellation / no-show

• Late cancel / no-show scripts
• Appointment status rules

Complaints / concerns

• Client complaints about clinic/admin
• Urgent concerns escalation pathway
• Non-urgent escalation pathway

Clinic policies

• Late or missed session — immediate response
• When therapy ends — notify admin
• Communication boundaries policy
• Client complaints about clinic/admin

Orientation

• Office orientation

Communication

• Client communication norms
• Response time expectations
• Team communication channel

Boundaries

• Boundaries scripts

Office operations

• Office end-of-shift checklist
• If something breaks / supplies run out

Time off / scheduling

• Time off and shift change notice

Spirituality + psychotherapy (clinic approach)

• Spiritually integrated therapy guidelines

Policy updates

• Policy update — new year