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Team communication channel (Associate Handbook)

Goal

We want a simple way for associates (and Katherine) to communicate for:

  • coordination and team updates
  • quick questions
  • support and connection

Google Chat (a shared Space) for Head & Heart team communication.

Why:

  • works well if you already use Google accounts/Drive
  • searchable history
  • easy to add/remove members as people join/leave

What this channel is for

  • scheduling/office coordination
  • quick operational questions (“Where does X live?”)
  • reminders and updates
  • non-urgent team check-ins

What this channel is NOT for

  • No client identifying information (names, initials + details, appointment specifics, etc.)
  • sensitive clinical content

If client-specific communication is needed, use clinic-approved channels (e.g., JaneApp, secure documentation workflows, or admin email) and follow privacy expectations.

Expectations

  • Not a 24/7 hotline: response time expectations will be set by admin/Katherine.
  • Keep tone professional and supportive.
  • If something is urgent, contact Katherine directly (per escalation guidance).